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Yavapai College

How Yavapai Boosted Online Completion 14 Percentage Points

How Yavapai Boosted Online Completion 14 Percentage Points

Yavapai College

Customer Profile

Institution Type
Community Colleges
Modality
In-person
Online
Outcomes
Access
Retention & Pass Rates
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Challenge

Yavapai College, a rural community college in Northern Arizona, was facing a significant gap in completion rates between its online and face-to-face microbiology course, BIO 205. Not only were online students withdrawing, but the cost and logistical limitations of home lab kits created an inequitable learning experience. With over 66% of its student population enrolled in this gateway course, closing the gap mattered deeply.

Solution 

The college implemented Labster virtual labs, which provide a convenient, consistent, and repeatable resource for learners and a scalable, cost-effective solution for the institution. Each student receives immediate access once enrolled—without the delays and inconsistencies of home kits – ensuring a smoother, more equitable learning experience.

Key Takeaways

  • 14-percentage-point increase in completion rates from Fall 2023 to Fall 2024 for online course sections after implementing Labster.
  • Within one year of implementing Labster, the online completion rate jumped from 66% to 80%, matching the in-person classes. Those rates persisted in the spring 2025 semester as well.
  • The cost of Labster came in within 10% of the home lab kits the college had been using.

Results

  • +14 percentage points: Increase in completion rate after implementing Labster
  • 80% pass rate: Up from 66% the previous year
  • Within 10% of prior lab kit costs: Labster matched the cost of previously used home lab kits

Richard Pierce EdD

Information Technology Systems Client Relationship Manager

Yavapai College

“Labster gives students a chance to learn by doing, and then do it again. You can’t do that with a home lab kit.”

Let’s Connect

Interview

Were there any other factors influencing student outcomes during the study period?

“Like many institutions, from summer 2022 through spring 2025, we had a mix of full-time and adjunct instructors teach this course [microbiology]. Student success was likely impacted by the variety of instructors. Labster became a bulwark against that factor…Labster is a kind of digital co-instructor that ensures students are getting access to the same high-quality, engaging content regardless of who’s teaching the course.” 

How does success in microbiology connect to your broader goals around student success and workforce development?

“For our students, science courses are the gateway. If they don’t succeed in microbiology, they don’t get into the nursing program. If they don’t get into the nursing program, they can’t access in-demand, living wage jobs. Labster is helping support our strategic priorities of student success in online learning and workforce development.”

What did the data reveal when you compared Labster sections to non-Labster sections?

“In Fall 2023, online sections without Labster had a 66% completion rate. In Fall of 2024, sections using Labster jumped to 80%, which was equal to the in-person classes. That’s a 14-point increase. The equality of outcomes between online learning and in-person sections established by Labster integration in fall 2024 persisted in the spring 2025 semester, which helped us isolate the effect.”

What do you think made the difference between the sections using Labster and those that did not? 

“Labster gives students a chance to learn by doing, and then do it again. You can’t do that with a home lab kit.”

How does Labster support long-term scalability in your program?

“I went to our Dean and showed the numbers. Labster came in within 10% of the cost of the home lab kits we’d been using. That price point, combined with the positive student success data, made it easier to get buy-in. I framed it like this: with Labster, you’re not only getting comparable costs, you’re also getting something repeatable and scalable.”

UbiSim is used by all 1100 undergraduate nursing students and now accounts for 33% of simulation time in the BSN program

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