FAQs for Labster Customers

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How do I set up my course and add simulations?

Labster offers step-by-step implementation guides to configure your school’s learning management system (LMS) like Canvas, Blackboard, Moodle, Brightspace D2L, Sakai, and Schoology. Once you’ve created your Labster course, you can easily add Labster simulations.

Instructors can use this collection of articles to learn how to easily add Labster simulations and check to ensure that the tool has been configured properly.

How do automatic grading and the instructor dashboard work?

Labster’s quizzes keep your students engaged and the automatic grading of these questions saves you time!

As an instructor, once your students begin any Labster simulation, you gain access to learning analytics through the Labster Dashboard. Find how-to guides and helpful tips in our grades, scores & dashboard collection.

I need information about my Labster account renewal and licensing.

Please contact your customer success manager for account-specific questions, use the customer support chat, or email customer.support@labster.com for further assistance.

I just signed up for Labster. How do I get my students started?

Labster offers a quick guide to help your students get started with step-by-step instructions, best practices, and student support.

My simulation feels stuck or frozen. How can I check that my system can support Labster?

Not to worry! The solution could be as simple as clearing your cache and enabling 3rd party cookies. Here are some basic Labster troubleshooting tips to resolve simple issues, including our system requirement guide.

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