Labster Privacy Policy

This Privacy Policy governs the manner in which Labster ApS collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.labster.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Labster ApS.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, log into the virtual laboratory, complete laboratory steps, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and/or phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. To receive a copy of the information stored about you, and/or request to have the information changed or deleted, please email privacy@labster.com.

California residents

Residents of California, USA, may submit a request for personal information or erasure via email (privacy@labster.com) or our toll-free phone number 1-866-I-OPT-OUT (1-866-467-8688) and enter service code 236. Note that you may only make a personal information request twice within any 12-month period and that we may need to collect information from the requesting party to verify their identity. Please allow up to 45 days for a response to your request.

You have the right to know, to the extent applicable:

  • The categories of sources from which we collected personal information about you.
  • The categories of personal information we collected about you.
  • The categories of personal information that we disclosed about you for a business purpose.
  • The categories of third parties with whom we share personal information.
  • The categories of personal information we sold about you.
  • The categories of third parties to whom we sold your personal information, by category, for each third party to whom we sold the information.
  • Our business or commercial purposes for collecting or selling personal information.

You have the right to request, to the extent applicable:

  • That we do not sell your personal information to third parties.
  • That we delete your personal information.
  • That we provide you with a copy of your personal information that we collected.

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Labster ApS may collect and use Users personal information for the following purposes:

  1. To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  2. To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  3. To improve our Site
    We may use feedback you provide to improve our products and services.
  4. To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  5. To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  6. To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
  7. To conduct scientific research
    We may use the information to conduct scientific research that may lead to publications in scientific journals and conferences.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Labster has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please email us.

Address

Labster ApS

Danneskiold-Samsøes Allé 41

1434 Copenhagen K

Denmark

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